FAQ

What size should I choose?

Our tees and sweatshirts have a relaxed unisex fit. We recommend ordering your regular size. Size up 1-2 sizes for an oversized fit. Please see the size chart in the product pages.

Estimated delivery?

🇺🇸 USA : 3–8 business days

🇨🇦 Canada: 3–7 business days

🇬🇧 UK: 3–6 business days

🇩🇪 Germany: 2-5 business days

Rest of Europe: 2–10 business days

🇦🇺 Australia: 5–8 business days

🇳🇿 New Zealand: 7–12 business days

Can I track my order?

Yes, all orders are shipped with a tracking number that you receive through email.

You can also sign in to track your order. Just use the link below.
https://shopstudiochateau.com/account

Care instructions?

For t-shirts and sweatshirts, we recommend machine washing inside out on cold. We also recommend air-drying. Do not iron and do not dry clean.

How are your shirts printed?

Our t-shirts, sweatshirts, and tote bags are DTG printed (direct-to-garment). Ink is printed into the fabric with a specialized printer. The result is soft and long-lasting. It won't crack and peel like vinyl prints.

Where do you ship from?

To ensure quick delivery for our customers, we have print partners around the world.

  • 🇺🇸 US orders ship from the US
  • 🇬🇧 UK orders ship from the UK
  • 🇪🇺 European orders ship from the EU, primarily from Germany
  • Orders from 🇨🇦Canada and 🇦🇺Australia ship locally

Where is the rest of my order?

When something is out of stock in one location, we send orders in two packages. The other package is on it's way to you. You'll have received two tracking links via email but in case you didn't, please reach out at info@shopstudiochateau.com and we will provide the second tracking link.

What is your return policy?

We want you to love your order. If your order arrives damaged, defective, or incorrect, you’ll receive a refund right away—no return needed.

• Damaged or defective items receive a full refund
• Contact us within 30 days of purchase
• Item must be unused and in the condition received
• Email support@shopstudiochateau.com (real humans, always)

For any other reason, returns are accepted within 14 days of delivery, no questions asked. Items must be unused and in original condition. We will provide the return delivery address. Please note that proof of shipping is required for a refund.