FAQ

What size should I choose?

Our tees and sweatshirts have a relaxed unisex fit. We recommend ordering your go-to size. Size up 1-2 sizes for an oversized fit. Please see the size chart in the product pages.

Estimated delivery?

🇺🇸 USA : 3–7 business days

🇨🇦 Canada: 3–7 business days

🇬🇧 UK: 3–6 business days

🇩🇪 Germany: 2-5 business days

Rest of Europe: 2–10 business days

🇦🇺 Australia: 5–8 business days

🇳🇿 New Zealand: 7–12 business days

Can I track my order?

Yes, all orders are shipped with a tracking number that you receive through email.

You can sign in to track your order. Just use the link below.
https://shopstudiochateau.com/account

Care instructions?

For t-shirts and sweatshirts, we recommend machine washing inside out on cold. We also recommend air-drying. Do not iron and do not dry clean.

How are your shirts printed?

Our t-shirts, sweatshirts, and tote bags are DTG printed (direct-to-garment). Ink is printed into the fabric. The result is soft and long-lasting. It won't crack and peel like vinyl prints.

Where do you ship from?

To ensure quick delivery for our customers, we've partnered with print providers around the world.

Orders from the US ship from the 🇺🇸US.

Orders from Europe are printed in and shipped from 🇩🇪Germany.

Orders from 🇨🇦Canada, the 🇬🇧UK, and 🇦🇺Australia are shipped from their respective country.

Embroidered and Comfort Colors® products are often shipped from the US.

What is your return policy?

Studiochateau has a 14-day return policy. Items must be unused and in original condition. To initiate a return, customers should contact us via email at info@shopstudiochateau.com. We will provide the return delivery address. Please note that proof of shipping is required for a refund.

If you receive a product that is not as ordered (wrong product or defect), please send us a photo within 14 days of delivery. You can choose a free replacement or a refund and there’s no need to return the item.