FAQ
Where do you ship from?
To ensure quick delivery for our customers, we've partnered with print providers around the world.
Orders from the US ship from the 🇺🇸US.
Orders from Europe are printed in and shipped from 🇩🇪Germany.
Orders from 🇨🇦Canada, the 🇬🇧UK, and 🇦🇺Australia are shipped from their respective country.
Embroidered and Comfort Colors® products, however, are often shipped from the US.
Can I track my order?
Yes, all orders are shipped with a tracking number that you receive through email.
Estimated delivery?
🇺🇸 USA : 3–7 business days
🇨🇦 Canada: 3–7 business days
🇬🇧 UK: 3–6 business days
🇩🇪 Germany: 2-5 business days
Rest of Europe: 2–10 business days
🇦🇺 Australia: 5–8 business days
🇳🇿 New Zealand: 7–12 business days
All orders include tracking.
Care instructions?
For t-shirts and sweatshirts, we recommend machine washing inside out on cold. We also recommend air-drying. Do not iron and do not dry clean.
How are your shirts printed?
Our t-shirts, sweatshirts, and tote bags are DTG printed (direct-to-garment). Ink is printed into the fabric. The result is soft and long-lasting. It won't crack and peel like vinyl prints.
What is your return policy?
Studiochateau has a 14-day return policy. Items must be unused and in original condition. To initiate a return, customers should contact us via email at info@shopstudiochateau.com. We will provide the return delivery address. Please note that proof of shipping is required for a refund.